We have created this web app because we know that the guest experience has changed completely in recent years. These days, travellers are looking for quick, digital and straightforward processes, particularly when it comes to tourist and holiday accommodation. They want to access all the information from their mobile phones, get answers to their questions quickly and avoid unnecessary hassle during their stay.
It is against this backdrop that Bookipro’s new GuestApp has been launched – a solution designed to bring the entire guest experience together in a single digital space. The aim is clear: to offer travellers a more comfortable, independent and secure stay, whilst reducing operational tasks and improving the day-to-day management of the accommodation.
A GuestApp tailored to each company’s brand identity
One of the key features of the GuestApp is its customisability. The platform can be adapted to the visual identity of each management company, offering an experience that is fully consistent with their brand and digital ecosystem.
This includes:
- 🖌️ Custom logo and corporate colours
- 🌐 Design consistent with the company’s website
- ✨ A more professional and seamless experience for guests
In this way, the GuestApp is perceived as a natural extension of the brand itself, reinforcing trust and a professional image throughout the guest’s stay.
Your entire stay, all from a single web app
The GuestApp allows guests to manage virtually every aspect of their stay from their mobile phone, without having to download complex apps or constantly rely on the accommodation staff.
From the moment they make a booking, guests can access important information about their stay and complete various tasks quickly and easily. Key features include:
- ✅ Online check-in and automatic document scanning
- 💬 Live chat with the accommodation provider
- 💳 Outstanding payments and access to invoices
- 📄 Regulations, documentation and useful information
- 🛎️ Request and incident management
- 🚪 Opening doors with a digital key
Everything is centralised in a single environment, creating a much more convenient and organised experience.
Faster, more centralised communication
One of the major challenges in accommodation management is maintaining clear and efficient communication with guests. All too often, information ends up scattered across different platforms, messages and external channels.
Bookipro’s GuestApp solves this problem by bringing all communication together in a single space that is directly linked to the PMS. It also allows you to centralise conversations from channels such as Booking or Airbnb.
As a result, the team can respond more quickly, keep better track of things and provide a much more organised service.
Furthermore, automation plays a key role within the platform. Managers can configure:
- 🔔 Automatic messages and reminders
- 📩 Sending documentation or instructions
- ⭐ Customer satisfaction surveys
- 🧰 Tracking incidents and requests
This not only reduces administrative time, but also enhances the guest experience throughout their stay.
Digital check-in and more secure payments
The digitisation of processes is another of the GuestApp’s key strengths. Online check-in allows you to scan ID documents directly from your smartphone, automatically extracting the data and avoiding manual errors.
Furthermore, all information can be sent automatically to the PMS and the relevant authorities, in compliance with current regulations and data security and protection protocols.
In addition, the platform also makes it easier to manage outstanding payments via integrated, secure payment links. Guests can pay deposits, fees or for additional services directly from their mobile phones, with full transparency and automatic confirmations.
This greatly simplifies processes that traditionally caused friction for both guests and managers.
A more modern experience for guests and managers
Bookipro’s new GuestApp not only enhances the guest experience, but also helps to streamline the day-to-day operations of tourist accommodation providers.
Centralising processes, automating tasks and streamlining communication helps to reduce the operational workload, save time and provide a much more efficient service.
In an industry where the guest experience is increasingly what sets businesses apart, investing in digital tools that can streamline every stage of the stay is no longer a competitive advantage, but a necessity.
With Bookipro’s GuestApp, accommodation providers and management companies can offer a modern, connected experience that is fully tailored to the new expectations of the digital traveller.
Would you like to offer your guests a more digital and connected experience? Contact us: if you’re already a customer, activate the new GuestApp in your PMS; and if you don’t yet use Bookipro; request a demo and find out how it can fit into your operations.
