In tourist accommodation management, fast and direct communication with guests has become a key factor in providing a good experience. That’s why the integration between Bookipro and Spoki takes customer communication to the next level, harnessing the potential of WhatsApp as the main channel of contact.
What is Spoki?
Spoki is a platform based on the official WhatsApp Business API that enables businesses to automate, manage, and scale their communication with customers via WhatsApp. Thanks to this technology, it is possible to send automated messages, manage conversations with multiple agents, or launch communication campaigns efficiently.
This makes WhatsApp a strategic tool for marketing, customer service, and operational communication.
Direct communication with guests
The integration between Bookipro and Spoki allows you to centralise communication with guests directly from WhatsApp, keeping all interactions connected to the management system. This way, accommodation providers can:
- Send automated messages before, during, and after the stay
- Share important information about accommodation or check-in
- Resolve guests’ queries quickly and directly
- Maintain fluid communication on the channel that guests already use on a daily basis.
Time-saving automation
One of the main advantages of this integration is the ability to automate much of the communication. For example, you can schedule automatic messages such as:
- Booking confirmations
- Arrival instructions
- Reminders before check-in
- Useful information during your stay
- Review requests after check-out
This allows you to maintain constant communication with guests without having to send each message manually.
A more professional experience for the guest
Using WhatsApp as a communication channel also provides a more personalised and convenient experience for guests. As it is an application that most travellers use on a daily basis, interaction is natural and quick.
Furthermore, thanks to the official API used by Spoki, companies can manage conversations with multiple operators, automate responses, and analyse the performance of their communications.
Greater efficiency in accommodation management
Integration with Bookipro allows all communication to be connected to the accommodation management system, making it easier to track conversations and avoiding the need to use external tools.
The result is more efficient management, fewer manual tasks, and faster communication with guests.
Smarter communication
In an industry where guest experience makes all the difference, having tools that facilitate fast, automated, and professional communication is increasingly important.
The integration between Bookipro and Spoki allows you to harness the power of WhatsApp to improve guest relations and optimise the day-to-day running of your accommodation.
Would you like to activate it? Contact us now: if you are already a Bookipro customer, add the UpMarket integration to your PMS; and if you do not yet work with Bookipro, request a demo and discover how it can fit into your operations.
