{"id":4286,"date":"2026-03-10T08:46:56","date_gmt":"2026-03-10T08:46:56","guid":{"rendered":"https:\/\/bookipro.com\/?p=4286"},"modified":"2026-04-22T08:08:17","modified_gmt":"2026-04-22T08:08:17","slug":"upmarket-bookipro-improvements","status":"publish","type":"post","link":"https:\/\/bookipro.com\/en\/blog\/uncategorized\/upmarket-bookipro-improvements\/","title":{"rendered":"UpMarket + Bookipro: automate check-in and reduce your team’s messaging workload"},"content":{"rendered":"\n

If you manage accommodation, you know that it’s not a major crisis that disrupts your day-to-day routine: it’s the endless stream of repetitive messages. \u2018Where are the keys?\u2019, \u2018What’s the Wi-Fi password?\u2019, \u2018Can we check in early?\u2019, \u2018What do you recommend nearby?\u2019.<\/p>\n\n

The good news: with UpMarket,<\/strong> that part (the tedious, repetitive and perfectly automatable part) no longer has to live in your personal WhatsApp.<\/p>\n\n

It is an automation platform for hospitality that centralises communication with guests, facilitates online check-in<\/strong> and activates automatic upsells<\/strong> (sales of extra services) with a highly operation-oriented approach.<\/p>\n\n

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What is UpMarket and what exactly does it do?<\/h2>\n\n

UpMarket is \u2018the AI platform that manages guest operations\u2019: it automates interactions, check-ins and additional sales, with direct integration with PMS and WhatsApp.<\/strong><\/p>\n\n

In practice, you can think of it as three layers:<\/p>\n\n

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  1. 24\/7 virtual concierge:<\/strong> responds instantly, provides useful information and guides guests (without your team having to type \u2018the password is 2468\u2019 at 11:47 p.m.).<\/li>\n\n\n\n
  2. Online check-in:<\/strong> collect data before arrival and reduce friction at access points.<\/li>\n\n\n\n
  3. Automated upselling:<\/strong> offer relevant extras (early check-in, late check-out, parking, experiences, etc.) at the right time.<\/li>\n<\/ol>\n\n
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    What does UpMarket offer when you work with Bookipro?<\/h2>\n\n

    When both tools are connected, UpMarket<\/strong> acts as a layer of experience and operation on top of the PMS data, aimed at automating and organising interactions with guests.<\/p>\n\n

    1) Structured communication of the stages of the stay<\/h3>\n\n

    Instead of \u2018one-off\u2019 messages, you can work with flows: pre-arrival, arrival, during the stay, and departure. \nThis helps ensure that guests receive the right information at the right time<\/strong> and in a consistent tone.<\/p>\n\n

    2) More guided and predictable check-in<\/h3>\n\n

    A solid check-in does not depend on improvisation: it requires a clear script (data, rules, access, reminders) and orderly delivery. \nWhen this process is standardised, incidents decrease<\/strong> and the team gains margin.<\/p>\n\n

    3) Intelligent activation of extra services<\/h3>\n\n

    Extras work best when offered with timing and context<\/strong>. It’s not about insisting, but rather providing relevant options: for example, early check-in when the guest is planning their arrival, or late check-out when they are already enjoying their stay.<\/p>\n\n

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    Operational impact: what changes in day-to-day operations<\/h2>\n\n

    In daily operations, there is usually a reduction in repetitive queries<\/strong> (access, Wi-Fi, rules or schedules) because key information is delivered in a more orderly and consistent manner. Check-in becomes more predictable, with fewer last-minute questions and fewer incidents<\/strong> related to incomplete instructions.<\/p>\n\n

    Furthermore, by systematising the offer of extra services with defined messages and moments, conversion increases<\/strong> without the team having to spend more time \u2018chasing\u2019 each opportunity.<\/p>\n\n

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    What type of business is it best suited for?<\/h2>\n\n

    This integration is particularly useful for:<\/p>\n\n